Unified Communications allows for productive communication for an organisation’s staff, with its supply chain, and, most importantly, with its customers. Hexicor has been advising businesses in this discipline for over 30 years.
UC & Connectivity at Hexicor
Unified Communications (UC) brings together voice, video, messaging, and collaboration tools into a single, integrated platform. By streamlining how people connect and share information, UC helps businesses improve productivity, reduce costs, and deliver a better customer experience.
Whether teams are in the same office or working remotely, the right UC solution ensures they can communicate securely and effectively, anytime and anywhere.
Benefits to your Business
With a well-designed UC system, your staff can collaborate in real time, respond to customers faster, and make informed decisions without delays. Benefits include increased flexibility, improved mobility for remote and hybrid workers, and the ability to integrate communication tools with your existing business applications.
For many organisations, this means not only better internal efficiency but also stronger, more responsive customer engagement.
Why Choose Hexicor
Customers choose Hexicor for reliable, scalable solutions tailored to their needs. Partnering with leading providers, we deliver services including Mitel Hosted and Subscription Telephony, Customer Experience platforms, Consultancy, Connectivity, Managed Services, and TIPT & Microsoft Teams integration.
We take the time to understand your goals, design the right solution, and provide ongoing support to keep your communications secure, efficient, and future-ready.
Hexicor UC & Connectivity Solutions
Mitel Hosted & Subscription Telephony Solutions
Our Mitel Hosted and Subscription Telephony Solutions give businesses a flexible, feature-rich communication platform without the cost and complexity of maintaining on-premise systems. Delivered via the cloud, these solutions allow your team to make and receive calls from the office, home, or on the go – all while enjoying enterprise-grade reliability, security, and scalability.
Choose the model that fits your business – fully hosted in the cloud or subscription-based to suit your budget and operational needs. Both options provide a predictable monthly cost with no need for large upfront hardware investment, making it easy to scale as your team grows.
Mitel’s platform delivers powerful features such as voicemail-to-email, call forwarding, conferencing, call analytics, and integration with business applications. These tools help teams work smarter, respond faster, and stay connected across any location or device.
Our hosted and subscription services include built-in redundancy and enterprise-grade security measures, ensuring your business communications stay operational and protected even in unexpected situations. With automatic updates and maintenance handled in the cloud, you’re always running the latest, most secure version.
As a Mitel partner, Hexicor offers end-to-end management of your telephony solution – from initial consultation and deployment to training and ongoing support. Our team ensures your system is optimised for performance, helping you get the most value from your investment.
Customer Experience Solutions
Delivering excellent customer service starts with having the right tools to engage, respond, and resolve issues quickly. Our Customer Experience Solutions bring together contact centre technology, intelligent routing, analytics, and integration with your communication channels to ensure every interaction is seamless. Whether your customers call, email, chat, or message on social media, we help you create a consistent, high-quality experience across every touchpoint.
Enable your customers to connect with you on their preferred channels – phone, email, live chat, SMS, or social media. Our solutions ensure these interactions are managed in a single platform, giving your team full visibility and context to respond effectively.
Reduce wait times and improve first-contact resolution with intelligent routing that connects customers to the right person or department. Automation tools such as self-service IVRs and chatbots help handle routine queries, freeing your team to focus on complex issues.
Our platforms provide dashboards and analytics so you can monitor performance, track customer satisfaction, and make informed decisions. By identifying trends and bottlenecks, you can continuously improve your customer service processes.
Connect your customer experience tools with CRM and other business applications to give agents the information they need at their fingertips. This ensures every customer interaction is informed, personalised, and efficient.
Consultancy & Bespoke Solutions
Every business has unique communication needs, and a one-size-fits-all approach doesn’t always deliver the best results. Our Consultancy and Bespoke Solutions service is designed to understand your specific goals, challenges, and infrastructure, then create a tailored Unified Communications strategy that works for you. From initial assessment through to design, deployment, and optimisation, we focus on delivering solutions that fit your business now and into the future.
We start by reviewing your current communication systems, workflows, and business objectives. This allows us to identify gaps, opportunities, and areas for improvement, ensuring our recommendations are aligned with your goals.
Our experts create a communication framework built specifically for your business, selecting the right technologies, integrations, and features to enhance collaboration, efficiency, and customer engagement.
We manage the deployment process from start to finish, working closely with your team to minimise disruption and ensure a smooth transition to your new communication environment.
Technology and business needs evolve – so do our solutions. We provide regular reviews, updates, and enhancements to keep your systems performing at their best, along with dedicated support when you need it.
Connectivity & Telstra Data Networks
Reliable connectivity is the backbone of modern communication. Hexicor partners with Telstra to deliver secure, high-performance data networks that keep your business connected across locations, teams, and devices. Whether you need fast internet access, private networking between offices, or secure remote access for mobile staff, our solutions are designed to support your operations without compromise.
Enjoy fast, reliable internet with options tailored to your business size and usage needs. We ensure your connection supports bandwidth-intensive applications such as video conferencing, VoIP, and cloud services without interruption.
Our Telstra data network solutions include private IP and VPN services that enable secure communication between multiple sites, protecting sensitive business information while improving operational efficiency.
As your business grows, so can your connectivity. We offer scalable plans that allow you to increase capacity without the need for costly infrastructure changes.
From initial network design through to installation, monitoring, and maintenance, Hexicor’s team ensures your connectivity remains secure, stable, and ready for the demands of your business.
Managed Services
Keeping your communication systems running smoothly requires time, expertise, and constant attention. Hexicor’s Managed Services take the complexity off your hands by providing proactive monitoring, maintenance, and support for your Unified Communications environment. We ensure your systems remain secure, up to date, and optimised, so you can focus on running your business without unexpected disruptions.
We continually monitor your systems to identify and address potential issues before they cause downtime. Regular updates and security patches are applied to keep your communications environment performing at its best.
By outsourcing the management of your communication infrastructure to Hexicor, you reduce the workload on your internal IT team and free them to focus on core business priorities.
Our managed service plans are delivered on a fixed monthly fee, giving you cost certainty while ensuring your systems are always supported and maintained.
Access to experienced engineers whenever you need them means problems are resolved quickly and efficiently, minimising impact on your business.
Tesltra TIPT & Microsoft Teams Solutions
Hexicor’s TIPT (Telstra Internet Protocol Telephony) and Microsoft Teams solutions bring together voice, video, messaging, and collaboration in a single, powerful platform. Whether you need the advanced call features of TIPT or want to integrate enterprise-grade telephony into Microsoft Teams, we deliver secure, flexible communication tools that keep your teams connected – wherever they work.
TIPT provides a reliable, cloud-based phone system with advanced call handling, voicemail, conferencing, and integration with your existing communication environment.
We enable full telephony capabilities within Microsoft Teams, allowing users to make and receive external calls directly from the Teams interface while maintaining a unified contact directory and collaboration tools.
Both TIPT and Teams solutions can be scaled to match your business needs, from small deployments to large, multi-site environments, ensuring you only pay for what you use.
Hexicor’s team handles the configuration, migration, and training, ensuring a smooth rollout with minimal disruption, backed by ongoing support to keep your communication platform running flawlessly.
