Hexicor
What our Customers Say
Our customers are at the heart of everything we do. Their feedback reflects the value of our solutions, the quality of our service, and the partnerships we build. Here’s what they have to say about working with Hexicor.
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Telikom
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Mid Murray City Council
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St Philips College
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WorkCover Queensland
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Ampol
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MT Isa City Council
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RASAC
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Not For Profit SA
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TEABBA
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Pickwick Group
Telikom
Mitel 400 platform and MiCC-B Contact Centre solution
As part of a Mitel-led engagement, Hexicor was selected to deliver a Mitel 400 platform and MiCC-B Contact Centre solution for Telikom, one of the leading service providers in the South Pacific. The project was a key part of Telikom’s broader digital transformation efforts, focused on improving how it supports and connects with its customers.
Hexicor managed the full implementation, from scoping and technical deployment to testing and handover, ensuring seamless delivery across all stages. The solution was deployed for NBCL (a Telikom initiative), with strong feedback received post-rollout:
“Hexicor delivered exceptional support and expertise throughout our Mitel 400 Virtualisation and MiCC-B Contact Center project for NBCL. Their professionalism, clear communication, and technical excellence ensured a smooth and successful delivery from start to finish. A highly reliable partner we look forward to working with again.”
Mid Murray Council
Mitel communications system
Mid Murray Council recently engaged Hexicor to implement a new Mitel communications system, and the experience from start to finish was exceptionally positive.
Project Manager Montanah Goodyer demonstrated outstanding professionalism throughout the rollout. Her proactive communication style ensured the Council was kept well-informed at every stage, with no question left unanswered and every follow-up handled promptly and effectively. Montanah’s ability to manage the process with clarity and efficiency made a noticeable impact on the project’s smooth delivery.
Jonathan Eastwood, the lead technician on the project, brought a wealth of knowledge and was instrumental in setting up the new system. His responsiveness to queries, technical expertise, and hands-on support were greatly appreciated. The training sessions provided under his guidance were particularly valuable and played a key role in ensuring a successful handover.
We were extremely satisfied with the outcome of the project. It was a welcome change to collaborate with a team of professionals who were not only highly capable but also open, approachable, and focused on achieving the right results through genuine partnership.
We would gladly work with the Hexicor team again and have no hesitation in recommending them to others.
St Philips College
Server Migration to Azure
The team excelled in communication, responsiveness, and technical delivery. The team worked seamlessly together, kept us informed at every stage, and handled unexpected challenges with professionalism and confidence. From initial planning to final implementation, everything was managed smoothly.
At this stage, I don’t see any areas that need improvement.
The team was absolutely incredible throughout our recent server migration to Azure. We encountered a major setback when our primary database server failed just before the migration was due to begin. Despite the pressure, the team remained calm, focused, and professional.
A huge thank you to Jason for his outstanding work and support across the entire project. His expertise and dedication made a real difference from start to finish. I also want to highlight Ben, who was a steady and reassuring presence during a particularly stressful moment, helping us get a new database server up and running in Azure quickly with minimal disruption.
Special thanks as well to Scott for managing the project smoothly from end to end, and to Kayleigh for helping us kick things off with clear communication and coordination during the early stages.
I’m deeply grateful for the team’s effort, professionalism, and support throughout. They truly went above and beyond.
WorkCover Queensland
Call Recording and Pre- Alert Messaging
Hexicor was highly responsive and quickly addressed any testing issues we encountered, which were minimal. They kept us consistently informed throughout the process, ensuring the business was always in the loop. Their collaborative approach made the experience smooth, and they were flexible in accommodating last-minute changes to the user matrix. Overall, their professionalism and adaptability were greatly appreciated.
“I just wanted to express to you how professional and customer orientated Corey, Ben and Monty were in regard to this project. Workcover were ever-changing with a never ending change of state. Corey and Monty never said no and fixed issues (arguably which were not theirs as the project progressed. It was a very successful project and this came down to Hexicor. Just wanted make sure you knew and if there are any internal awards I would certainly be supportive of this team being nominated.” Richard Barnard.
Ampol
TIPT Retail Project
Since we are just over 50% complete – I would like to provide the below feedback from working with Hexicor so closely on the Ampol TIPT Retail Project for 597 of their sites.
We are extremely fortunate to be working with such an exceptional and experienced team lead by yourself, Montanah, and Corey from Hexicor during our recent rollout. Your abilities to simplify the process and ensure smooth execution has been invaluable. The feedback from the customer, the business and technical teams has been overwhelmingly positive.
You have demonstrated remarkable flexibility, seamlessly adjusting to the project’s needs and schedule, with a lot of patience. Whether scaling up or down, you have consistently delivered outstanding outcomes for our customers. You have ensured that you have not 1, but 2 backups in case of leave also – which going at this speed is important.
You are extremely organised and easy to communicate with, I believe we have a very good working relationship and am thankful that we get to work together every day. Your clear understanding of project requirements and proactive approach have been greatly appreciated by everyone involved.
Being able to handle 10-14 sites per day, you have exceeded our expectations to keep the project on track considering the challenges we faced in the beginning.
All technicians for the day call you! I don’t know how you do it. This level of efficiency is beyond any sort of capacity that we could keep up with, where typically one person manages a single site. Your ability to manage multiple sites simultaneously has been a game-changer for us.
Given your exceptional performance, I suggest that we should be engaging you guys more often and for any future projects!
Mt Isa City Council
Microsoft Operator Connect
We recently completed a successful migration of 106 users to Microsoft Operator Connect, including integration with Contact Centre for Teams and a full organisation-wide headset rollout. This marked a significant step forward in modernising communications for the customer.
We worked closely with Telstra Client Partner, Beryl James, to secure funding for the project, which was critical to its delivery. Off the back of this success, we now have two related initiatives underway: an audio-visual upgrade for the Council Chambers and a redesign of their mobility agreement under the Local Buy arrangement.
It’s been a strong example of collaboration between Hexicor, Telstra, and the customer to deliver real outcomes.
RASAC
Mitel voice solution
Hexicor recently partnered with the Regional Anangu Services Aboriginal Corporation (RASAC) to deploy a Mitel voice solution, enhancing communications across the organisation. Working closely with RASAC’s IT Officer, Hexicor ensured a smooth and professional transition.
“The transition was seamless, and the level of professionalism and expertise demonstrated throughout the process was truly impressive. We sincerely appreciate the dedication, hard work, and commitment to delivering a high-quality solution.”
We rate Hexicor ‘Excellent’ for meeting the desired outcomes and delivering a successful migration. Special recognition was given to Project Manager Monthanah Goodyer and Technical Lead Damien Saron for their outstanding performance throughout the project.
RASAC looks forward to continuing the partnership and collaborating on future initiatives.
Not for profit SA
WiFi solution, and Telstra data services
Hexicor recently partnered with an Australian not-for-profit organisation in South Australia dedicated to helping young people thrive as they enter adulthood. The project involved rolling out a complete WiFi solution, including Telstra data services, to improve connectivity across their facilities.
Despite some challenges with third-party suppliers and shifting timelines, the Hexicor team worked closely with the organisation’s IT Manager to deliver the core project scope on time and with minimal disruption.
The team’s ability to adapt and inform all stakeholders was key to the project’s success.Hexicor recently partnered with an Australian not-for-profit organisation in South Australia dedicated to helping young people thrive as they enter adulthood. The project involved rolling out a complete WiFi solution, including Telstra data services, to improve connectivity across their facilities.
Despite some challenges with third-party suppliers and shifting timelines, the Hexicor team worked closely with the organisation’s IT Manager to deliver the core project scope on time and with minimal disruption.
The team’s ability to adapt and inform all stakeholders was key to the project’s success.Hexicor recently partnered with an Australian not-for-profit organisation in South Australia dedicated to helping young people thrive as they enter adulthood. The project involved rolling out a complete WiFi solution, including Telstra data services, to improve connectivity across their facilities.
Despite some challenges with third-party suppliers and shifting timelines, the Hexicor team worked closely with the organisation’s IT Manager to deliver the core project scope on time and with minimal disruption.
The team’s ability to adapt and inform all stakeholders was key to the project’s success.
TEABBA
Mitel communications solution integrated with Microsoft Teams
Hexicor recently worked with the Top End Aboriginal Bush Broadcasting Association (TEABBA), based in the Northern Territory, to deploy a Mitel communications solution integrated with Microsoft Teams.
The solution was designed to improve communication across TEABBA’s remote network.
Working closely with Senior Technician Kyle Doevendans, the Hexicor team delivered a seamless rollout, with Project Manager Kristi Miller, Engineers Jason Taylor, and Dan McKirdy all acknowledged for their exceptional work.
TEABBA rate Hexicor ‘Excellent’ in their post project review meeting for the desired outcomes, and praised the professionalism of the project team.
“The team provided constant support, thorough training, and were always available when needed – not just during the deployment, but right through to completion. It’s been a great experience working with Hexicor. TEABBA continues to benefit from the ongoing support and partnership with Hexicor.”
Pickwick Group
I was thoroughly impressed with the quick response from the Hexicor team, who addressed everything I requested with efficiency. The service quality from the team at Hexicor continues to exceed my expectations, and I’ve confidently recommended their services to many of my contacts.
